3567 Benton Street, Suite 243
Santa Clara, CA 95051
800.360.1337
408.745.9800
408.907.6604 Fax
Order Desk: 8 AM to 8 PM EST
(over 2,000 items available)
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| HP Parts | |
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| Lexmark Maint Kits | |
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| Printer Memory | |
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Terms of Sale
| We accept VISA, Mastercard and American Express credit
cards and require the billing address and zip code. Your card will
be charged when your order is shipped. On items requiring a core
exchange, the core charge will be added to the initial invoice. Upon
return of the core a credit will be issued to the original credit
card for the core charge amount. Return shipping the responsibility
of the customer. Cores must be in rebuildable condition and returned within fifteen days from the original shipment date to receive a full core credit. Customer is responsible for return shipping of exchange parts. Cores returned after fifteen days are subject to an adjustment of the credit dependent on current market conditions and our current needs. Products shipped within California are subject to 8.25% sales tax. Core charges and credits are not taxable. |
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We charge the actual UPS, or FED EX shipping charge. Shipments to residential addresses typically cost $1-2 more. We add a $1 handling fee to cover the cost of packing materials (boxes, tape, labels, etc). Our shipments require a signature upon delivery. We ship via UPS or FEDEX on all orders over $100. Orders under this amount can be shipped USPS Priority Mail with delivery confirmation. We accept purchase orders from Government, hospital and educational institutions. A faxed copy of a purchase order is required. It must include a shipping address, billing address, accounts payable contact name and phone number and the items to be purchased. Purchase orders must contain the signature of the authorizing purchaser. Purchases of exchange items which require a core return must have the core charge listed as a line item on the purchase order. Our terms are Net 30 days and a $10 late fee applies for payments received after this time. |
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Products which have been opened or used and are not in resalable condition are not returnable. We cannot give credit on any product when either the product or the manufacturer’s boxes have been written on or otherwise marked in any way. Special order products are not returnable, please check prior to placing your order. All parts are warranted for 90 days from the date of shipment. If you have a part that you suspect has failed or is defective, please contact us for an RMA number (408-745-9800). Parts without an RMA number will not be credited. Special order or non stock items may not be returnable, ask before ordering if you have questions. Returned items, with an RMA number, must reach us within 30 days of order placement and are subject to restocking fees. For defective parts, we will ship a replacement part, charging for the part and the core, if applicable, and issue a credit when the defective part is received. Defective parts or cores received 30 days after original ship date are subject to a 15% restocking fee. Shipping charges for return of defective material and cores are the responsibility of the customer.
If you order a product or part and decide you do not want it, you can refuse the shipment at the time of delivery. When we receive the product back, you will be credited for any charges, less the shipping charges. There will be a 15% restocking fee on returned or refused products. back to top |
